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Customer Relations Manager – Corporate Accounts
| Remuneration: | basic plus commission |
| Benefits: | Commission |
| Location: | Pretoria, Centurion |
| Job level: | Mid/Senior |
| Type: | Permanent |
| Company: | Ad Talent Africa |
Who are we looking for: Customer Relations Manager – Corporate Accounts
What will you do:
- Customer relationship management and engagement
- Customer data and analytics management
- Strategic account and service management
- Customer-facing operations and support
- Collaboration and sales support
- Project implementation and delivery management
- Quality control and continuous Improvement
- Onsite client engagement and travel
What do you need:
- Minimum 6 years in customer account management, client services, or CRM
- A degree or diploma in Business Administration, Marketing, Communications
- Relationship management: Strong ability to build and maintain client relationships, proactively resolve issues and ensure long-term customer satisfaction
- Project and service coordination: Experience in managing corporate accounts, overseeing service quality and coordinating project implementations within strict deadlines
- Data and analytics: Proficiency in analysing customer data, tracking engagement metrics and leveraging insights to drive business growth
- Collaboration and communication: Excellent teamwork, negotiation and problem-solving skills, with the ability to work cross-functionally with sales, marketing and operations teams
- Experience with CRM platforms such as Dynamics 365 / BC365
- Proficiency in Monday.com for project tracking and team collaboration
- Familiarity with customer data management tools and reporting dashboard
- Flexibility and Travel: Willingness to travel for onsite client engagement when required
- Customer relations
- Data analysis techniques
- Delivery management
- MS dynamics
- Project management
- Reporting
- Sales
Posted on 06 Mar 13:59, Closing date 5 Apr
We are niched in the communications industry with offices in Johannesburg and Cape Town from where we service all of South Africa, Africa, the Middle East, Europe and the rest of the world. Our portfolios include Digital, Creative and Client Service in Advertising, Marketing, Media, Public Relations and Corporate Communications.
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