IT Support Technician

Job description

Requirements

• Diploma / NQF level 6 in ISO27001 - Information Security Management Systems Certification (ISMS) or relevant qualification


• 3 + years of experience in IT User Support or relevant experience


• Experience in IT User Support, Microsoft Azure, Microsoft 365 or relevant experience


• Microsoft Desktop Support Administrator Certification


• MCSE - Cloud Platform and Infrastructure certification


• ITIL Practitioner certification

Responsibilities

• Provide effective technical support and problem resolution for all relevant IT services to end users


• Responsible for end-to-end query resolution and continuous service improvements


• Responsible for performing onsite and offsite hardware, software, and cloud solutions/platform updates and repairs


• Responsible for troubleshooting and repairs of computer systems and IT frameworks located throughout the organization


• Adhere to the ITIL Service management process and update the IT Service Management application with the relevant progress


• Provide equipment set-up support for new joiners


• Repair and maintain system applications and ensure that the IT services are usable by the end users


• Adhere to asset management policies and procedures in the handling of IT assets


• Collaborate with IT teams for any troubleshooting and support on IT services


• Provide after-hours standby technical support on a rotational basis

Requirements

• Cloud Architecture


• End User Support


• IT Support


• ITIL


• Microsoft Azure


• Technical Support