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Receptionist

Location:Cape Town
Type:Permanent

Job title: Receptionist

Based at: Orms Printroom, Cape Town

Responsibilities:

  • Attend to clients at the counter for collections, drop-offs, and payments.
  • Process photobook, scanning, and print orders.
  • Ensure all jobs taken in are paid upfront or a deposit is received before production.
  • Keep the product display, storeroom, reception, and viewing table neat and tidy.
  • Offer and make coffee for clients waiting for a consultation.
  • Monitor incoming and outgoing traffic at the door.
  • Liaise with consultants and designers to manage client flow.
Minimum educational qualifications:
  • Grade 12
  • Computer literate
  • Outstanding customer service skills and etiquette
  • Well-spoken
  • Knowledge of technology and digital printing services
  • Previous experience in photographic printing and sales is advantageous
Inherent/specific job requirements:
  • Maintain a neat and presentable appearance at all times.
  • Have a professional and friendly approach to clients in-store, on the phone, and via email.
  • Seek training if unable to assist a client.
  • Be proficient in Photoshop and Orms Create & Print software and stay up to date.
  • Have excellent product knowledge.
  • Respect colleagues and the working environment.
  • Represent Orms in a positive and professional manner at all times.
Job summary:
  • Take in printing orders, handle collections and payments.
  • Assist and advise clients on their printing needs.
  • Promote upselling and marketing of other Orms divisions.
  • Contact clients for order collections.
  • Book incoming jobs on the production system.
  • Maintain knowledge of Orms Create & Print software.
  • Keep the work area clean and tidy.
  • Stay informed about new promotions, offers, and digital printing software.
  • Pack completed jobs neatly in the storeroom.
  • Perform other duties as assigned by the manager.
Key performance areas:
  • Advise and inspire clients about printing and framing, making the process exciting and hassle-free.
  • Maintain a harmonious working relationship with colleagues, peers, and management.
  • Provide professional, courteous, friendly, and helpful service to clients.
  • Represent Orms in a positive and professional manner.
Personal skills/attributes:
  • Outstanding customer service skills.
  • Excellent verbal and written communication.
  • Attention to detail.
  • Ability to work under pressure and meet tight deadlines.
  • Proactive and a team player.
  • Maintain a professional appearance at all times.
  • Flexible and willing to learn and grow.
  • Able to stand for long hours and assist clients beyond the counter.
  • Patient listener and effective communicator.
  • Honest and trustworthy.
Contact details:

Please send your CV in confidence to az.oc.smro@eikcalb.ettenna

If you do not hear from us within four weeks, please consider your application unsuccessful.

Posted on 14 Mar 09:03, Closing date 13 May

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