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      Subscriptions Customer Service Intern

      Location:Cape Town
      Company:Highbury Media T/A Habari Media

      Highbury Media T/A Habari Media is an independent magazine and digital publishing company responsible for some of the best-performing titles. We are looking for a Customer Service Intern to join our team and help maintain our excellent service standards.

      Responsibilities:
      • Addressing customer complaints, responding to inquiries, and resolving common issues 
      • Inbound phone support
      • Email
      • Meeting and exceeding performance targets related to resolution times, response rates, customer feedback, and service quality     
      Qualifications:
      • At least six months of experience in an inbound call centre environment
      • Demonstrated ability to deliver exceptional customer service and consistently meet or exceed daily targets
      • Strong verbal and written communication skills (email proficiency is especially important)
      • Competent in using backend admin systems, and able to quickly learn new technologies


      Posted on 18 Feb 13:03, Closing date 19 Apr

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