Store Manager and Assistant Store Managers

Remuneration:	cost-to-company
Location:	Western Cape
Education level:	Matric
Job level:	Mid/Senior
Own transport required:	Yes
Travel requirement:	Occasional
Type:	Permanent
Reference:	#BIZ-SM+ASM-W/CAPE
Company:	CUM BOOKS

Duties and responsibilities

As an experienced store manager/assistant store manager, you will oversee the daily operations of our store, ensuring the smooth running of operations to maximise the customer experience. The ideal candidate will have prior experience in retail management, a deep understanding of excellent customer service, and the ability to motivate personnel to perform at their best.

Responsibilities:

• Organising and overseeing all store operations.
• Leading and supervising a dedicated retail team.
• Training and guiding staff members to achieve maximum performance.
• Preparation and effective control of the store's budget, focusing on cost-efficiency.
• Efficient stock management and monitoring of stock levels.
• Maintaining and delivering excellent customer service.
• Addressing and resolving customer complaints to uphold exceptional customer service.
• Handling and resolving any issues that may arise within the store.
• Planning and overseeing in-store promotions and merchandising.
• Staying updated on market trends to identify opportunities for store improvements.
• Ensuring the store complies with all legal health and safety guidelines.
• Providing regular feedback and reporting to higher management.

Desired experience, requirements and skills:

• Proven experience in retail management or a related role.
• Strong leadership and team management skills.
• Excellent organisational and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency in budget management and stock control.
• Customer-focused with a commitment to delivering exceptional service.

Posted on 30 Jul 08:38, Closing date 27 Aug