Store Manager and Assistant Store Manager

Remuneration:	cost-to-company
Location:	Vaal Triangle
Education level:	Matric
Job level:	Mid/Senior
Own transport required:	Yes
Travel requirement:	Occasional
Type:	Permanent
Reference:	#BIZ-CUMBOOKS-SM-VAAL
Company:	CUM BOOKS

Are you a dynamic and passionate individual with a flair for customer service, store operations, and staff motivation? We have an exciting opportunity for you to join our team as a store manager or assistant store manager at CUM Books in the Vaal Triangle. With a history spanning over 80 years, C.U.M. Books is dedicated to putting Christian content and Bibles into the hands of the people of Africa. As a publisher and retailer, our driving passion remains the hope of the gospel.

Duties and responsibilities
Job brief

As an experienced store manager/assistant store manager, you will oversee the daily operations of our store, ensuring the smooth running of operations to maximise the customer experience. The ideal candidate will have prior experience in retail management, a deep understanding of excellent customer service, and the ability to motivate personnel to perform at their best.

Responsibilities:

• Organising and overseeing all store operations.
• Leading and supervising a dedicated retail team.
• Training and guiding staff members to achieve maximum performance.
• Preparation and effectively controlling the store's budget, focusing on cost efficiency.
• Efficient stock management and monitoring of stock levels.
• Maintaining and delivering excellent customer service.
• Addressing and resolving customer complaints to uphold exceptional customer service.
• Handling and resolving any issues that may arise within the store.
• Planning and overseeing in-store promotions and merchandising.
• Staying updated on market trends to identify opportunities for store improvements.
• Ensuring the store complies with all legal health and safety guidelines.
• Providing regular feedback and reporting to higher management.

Desired experience, requirements and skills

• Effective communication and interpersonal skills.
• Ability to handle transactions and basic math skills.
• Customer-focused with a commitment to delivering exceptional service.
• Prior experience in retail or customer service roles can be advantageous.
• Retail environments can be fast-paced and dynamic, so the ability to adapt to changing priorities and multitask effectively is valuable.
• Ability to work collaboratively with colleagues to ensure smooth store operations, assist with tasks like restocking shelves, and provide coverage during busy periods.

Posted on 19 Jul 16:36, Closing date 17 Sep