IT Technician

• Technical support: Provide first-line support to users, resolving technical issues related to hardware, software, and network systems.
• Installation and maintenance: Install, configure, and maintain computer hardware, software, and networking equipment.
• Troubleshooting: Diagnose and resolve technical problems in a timely and effective manner.
• Network administration: Monitor and maintain local area networks (LAN), wide area networks (WAN), and ensure connectivity for end-users.
• Data security: Implement and maintain data security protocols, including antivirus and firewall updates.
• Documentation: Maintain records of IT assets, update technical documentation, and log resolved issues.
• User training: Provide guidance and training to end-users on system functionality, security, and best practices.

• Education: Diploma or Degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 2 years of experience in IT support or a similar role.
• Technical Skills:
  • Proficiency in Windows, Mac, and Linux operating systems.
  • Familiarity with Microsoft Office Suite and common office software.
  • Knowledge of network configurations, protocols, and equipment (routers, switches, etc.).
  • Experience with IT troubleshooting tools and remote support applications.
• Certifications: A+ Certification, Network+, or other IT certifications (preferred).
• Soft Skills: Strong communication, problem-solving abilities, and attention to detail