Motor Insurance Claims Consultant

Remuneration:	market-related
Location:	George
Job level:	Junior/Mid
Type:	Permanent
Reference:	#BH-63
Company:	Badger Holdings

About the company

Pacific International Insurance is a licenced general insurance provider, offering reliable coverage for policyholders across Australia and New Zealand. We provide a diverse range of personal and business insurance solutions, including motor vehicles, pets, mobility equipment, professional indemnity, and general liability insurance.

About the product

PD Insurance AU delivers award-winning, affordable, and high-value pet and car insurance coverage.

The opportunity

Are you a customer-focused, energetic, and passionate individual? We are seeking a claims consultant to join our vibrant call centre team in George. This is an exciting opportunity to make a real impact and contribute to a dynamic team.

The role

The claims consultant is responsible for ensuring that claims are processed accurately and efficiently while mitigating costs in line with policy guidelines, delegated authorities, industry laws, and regulations. This customer-facing role embodies our Soft Landings philosophy, providing exceptional service from the initial claim lodgement to closure.

What we offer

• Competitive basic monthly salary with company benefits.
• Employee loyalty and long-service rewards.
• Professional company-branded gear.
• Health benefits, including the lifestyle department, offer to keep you fit and healthy.
• On-site coffee shop and restaurant exclusively for employees.
• Comprehensive training and development programme for new team members.
• Flexible working hours during the day.
• Company-provided transport to the office.

Working hours

• Mondays to Fridays: 3:30am – 11am or 12am – 7:30am (rotational shifts).
• Hours accommodate clients and colleagues in Australia and New Zealand.

Requirements

• Completed Grade 12 / National Senior Certificate.
• Excellent written and verbal communication skills in English, with a clear accent and the ability to understand Australian and New Zealand accents.
• Intermediate computer skills.
• Prior experience in a customer service-oriented position.
• Strong attention to detail, organisational, and administrative skills.
• Willingness to work night-shift hours to align with Australian and New Zealand business hours.

Advantageous skills

• Previous experience handling insurance claims or working in a financial services institution.
• Strong negotiation, persuasion, and investigation skills with customers and service providers.
• Excellent interpersonal skills to build rapport with customers and service providers.
• Ability to ask probing questions and gather detailed information to support claims processing.

If you meet these requirements and are ready to provide exceptional claims support, we would love to receive your application. Join us to enjoy a flexible workday and a rewarding career!

Posted on 19 Dec 15:59, Closing date 17 Jan