Assist and coordinate elements of each client campaign, managing of all team and client documentation, providing hands-on support, effective communication with the client and maintaining a positive spirit for the team
Develop a relationship with Creative Services, Strat, Creative and Finance
Understand the value of digital, strategic planning, production,traffic and other agency services
Drive Aprais / Yardstick or other action plans and continuously drive an awareness of how all actions have an impact on the Aprais score.
Assist with new business activities where required
Ensure that client and team documentation is produced on time and at required quality levels.
Coordinate and distribute all administrative documentation, e.g. status reporting and clear project documentation on costs, copy and artwork.
Proactively provide support for your team and ensure that any requirements are pre-empted or acted upon quickly to service the needs of the client or the team.
Develop understanding of and participation in, drafting of creative briefs, schedules briefs and other relevant information and assume responsibility for sharing and distribution of these documents within the team.
Ensure that relevant case studies are acquired and kept for both team, new business presentations, web-site information.
Ensure clear understanding of the Client's operational requirements and to deliver to agreed plans.
Keep all client information current and up to date, personal information i.e. birthdays and business information.
Assist in driving integration between various agencies working on the Client's account
Assist in all relevant support activities - Boardroom bookings; relevant catering; equipment requirements; agenda; status reports; filing; scheduling of meetings
Assist to ensure delivery of exceptional Creative solutions.
Collaboration and teamwork
Ensure that any relevant intelligence is shared with team members for learning across the agency
Work with all teams and departments to assist in ensuring that all briefs are on Strat and budget and on deadline
Assist with collaboration across all departments of all projects including new business
Financial management
Manage the invoicing of clients so that regular and accurate financial information is available, invoice queries answered and income is paid on time
Track the budget spending and highlight any over-budget items or items that need to be invoiced to remain on target
Ensure invoice queries are answered timeoulsy and liaise with Finance to ensure that income is paid on time
Ensure that all Client and team documentation is ready on time and is of the quality required
Ensure that the production and media approvals are managed efficiently
Develop an understanding of the profitability on Client business and provide responsible feedback to the account team regarding financial status
Understand and track Client and project profitability
Core expectations
Develop skills and knowledge within yourself through on-the-job development and active participation in the agency
Provide feedback regarding improvements that could be made to processes
Create clear development plans for yourself and set out to achieve you goals
To receive coaching and mentorship in order to develop skills required to be an effective mentor and coach in the future
Adhere to company performance and behavior expectations, e.g. timekeeping, timeous completion of timesheets, Company Policies and Procedures, etc.
Requirements
Three years plus as an account manager with a leading advertising/creative agency.
Required values
Makes the work great
We don't just make good work. We make great work
We not me oriented
No one can whistle a concerto. It takes a whole orchestra to play it
Possesses healthy paranoia
Heathy paranoia keeps you agile and pushes the boundaries of what is possible. It constantly challenges your limits, and becomes
Do the right thing
Our decisions are based on sound moral and ethical principles of trust, honesty and consistency, no matter who's watching
Seek out different
You will never influence the world by being just like it.
We develop business-changing, culture-defining and award winning ideas for brands. Ranked in the top 3 regional networks in Africa and consistently in the top 10 global agencies.
Durban Reporting line: account director
Client service/business management
Assist and coordinate elements of each client campaign, managing of all team and client...