Customer Service Intern - Daddy's Deals

Location:	Cape Town
Company:	Highbury Media T/A Habari Media

Daddy's Deals is a South African marketing and social buying platform that has been curating high quality deals and experiences since 2011. We work with hand-picked, big-name businesses to offer our customers something special while our merchants get access to our ever-expanding database and various marketing initiatives. We believe in building trust with our customers and business partners for long-term success.

We are looking for a Customer Service Intern to join our team and help maintain our excellent service standards.

Main Responsibilities:

Addressing customer complaints, responding to inquiries, and resolving common issues such as registration, checkout, and guiding users on site functionality through:

• Inbound phone support
• Live chat / WhatsApp
• Email
• Social media platforms
• Making outbound calls to follow up with customers or merchants and to check on delivery statuses
• Meeting and exceeding performance targets related to resolution times, response rates, customer feedback, and service quality     

Qualifications:

• At least two years’ experience in an inbound call centre environment
• Fluent in both spoken and written English and Afrikaans
• Proficiency in a third official language is advantageous
• Demonstrated ability to deliver exceptional customer service and consistently meet or exceed daily targets
• Strong verbal and written communication skills (email proficiency is especially important)
• E-commerce experience preferred, with solid digital skills, including CRM or communication platforms
• Competent in using backend admin systems, and able to quickly learn new technologies
• Experience with Freshdesk, Zendesk, or similar tools

Posted on 18 Oct 14:31, Closing date 17 Dec