Team Leader - Campus Support

Location:	Cape Town, Bellville Business Park
Education level:	Diploma
Job level:	Mid
Type:	Permanent
Reference:	#SAS_TL_Bell
Company:	Stadio Higher Education

Background:

Stadio is a multi-campus higher education institution with a national footprint, as well as hosting several student support centres in South Africa and Namibia. Stadio endeavours to widen access to top-quality higher education and highlight the importance of equipping graduates with accredited qualifications that are recognised by the industry. Stadio offers a variety of academic and career-focused undergraduate and postgraduate qualifications through both contact and distance learning modes of delivery.
Stadio is a comprehensive private higher education institution, consisting of the following academic schools:

• Administration and management
• Architecture and engineering
• Commerce
• Education
• Fashion
• Humanities
• Information technology
• Law
• Media and design
• Policing and law enforcement

Key roles and responsibilities:

• The team leader for campus support is responsible for the student administration and support function on campus with regard to Campus Support. While standards, policies, procedures, and processes will be developed centrally by the Registrar, implementation takes place on campus. This role will report functionally to the deputy registrar on the campus. Service delivery and operational excellence are critical pillars of Stadio’s academic and business model, and this function is key to these values.

Responsible for the management of campus student administration and support functions

• Take accountability for the compliant implementation of the academic administration requirements of all Stadio Application and Registration policies and SOPs on the campus, as instructed by the deputy registrar
• Responsible for the management of SAS support functions on the campus.
• Managing SAS administrators’ performance with regard to student support will be expected to participate and contribute to this forum

Minimum requirements:

• Understanding of Student policies and processes in Education
• Understanding of Student Special Concessions in Education
• Workings of Q-desk
• Workings of SIMS
• Legislation pertaining to personal information, consumer protection, information systems and technology, and information

Key attributes:

• Excellent written and verbal communication skills
• Administrative and customer service skills
• Problem-solving skills
• Ability to apply ethical judgement
• Dealing with multiple stakeholders
• Team player with excellent interpersonal skills
• Ability to plan and organise in a complex, multi-campus, multi-mode environment
• High attention to detail and the ability to multi-task
• Management skills

Qualifications and experience:

• Matric
• A relevant qualification would be advantageous
• A minimum of three years’ experience in a similar role

Posted on 27 Aug 14:57, Closing date 5 Sep