Account Lead

Location:	Bedfordview
Education level:	Degree
Job level:	Mid/Senior
Type:	Permanent
Company:	#HelloYes Marketing

Role summary

As the account lead, you will be responsible for managing client relationships and driving the strategic direction of key accounts, with a focus on social media clients. 

You will work closely with internal teams to ensure the successful execution of campaigns, meeting client objectives, and maintaining high levels of client satisfaction. Your role will involve strategic planning, relationship management, performance tracking, and team collaboration to deliver exceptional results.

Role and responsibilities

• Account management: Develop and execute account management strategies to maximise client retention, growth, and satisfaction. 
• Build and maintain strong relationships with key stakeholders within client organisations.
• Client relationship management: Serve as the main point of contact for clients, understanding their goals, challenges, and industry landscape. Regularly communicate with clients to provide updates, address concerns, and gather feedback to enhance client satisfaction.
• Strategic planning: Collaborate with clients to develop strategic account plans aligned with their business objectives. Identify opportunities for account growth, propose tailored solutions, and provide strategic guidance to optimise client outcomes.
• Team collaboration: Work closely with internal cross-functional teams, to ensure seamless delivery of services and resolve any client issues or escalations. Foster strong collaboration and knowledge-sharing within the team.
• Performance Tracking and Reporting: Monitor account performance metrics, including revenue, customer satisfaction, and growth, to track progress against KPI’s. Prepare regular reports and presentations for clients and internal stakeholders to communicate account status, opportunities, and challenges.
• Market and Industry Awareness: Stay abreast of market trends, competitive landscape, and industry developments to provide strategic insights and identify opportunities for innovation and differentiation. Share relevant knowledge with clients and internal teams.
• Most of your clients are social media accounts - The following needs to be done 
• Social media meetings with the plan 
•  Running meetings: Organising and leading brainstorming meetings
•  Ensuring your client's posts are up on the correct days and no spelling mistakes
• Overseeing paid advertising campaigns are running and that the KPI’s are being met 
•  Timely completion of Plans and Reports: Ensuring that all planning documents and reports are completed and submitted on time.
• Managing clickUp: For all your accounts and keeping it updated 
• Ensuring Processes are Followed: Making sure that all team processes and protocols are adhered to.
• Training the team: Providing necessary training and guidance to team members.
• Supporting the Team: Offering support where needed, addressing concerns, and assisting in problem-solving.

Preferred skills

• Excellent written and grammatical skills
• Customer focused
• Ability to manage multiple projects and deadlines
• Sound knowledge of managing client expectations 
• Strong Microsoft software skills
• Adaptability to change 

Qualifications and education requirements

• BA degree/diploma in marketing

Get in touch!

If you are passionate and looking to take the next step in your career, we would love to hear from you. Apply today and join the #HelloYes Marketing team! Send the below to az.oc.seyolleh@rh 

1. Please send your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this role.
2. Include a 30-second Loom video introducing yourself and highlighting your passion for the applied position. This video will help us get to know you better and understand your enthusiasm for the role.

Company Description

At #HelloYes Marketing, we are a globally recognised brand, a powerhouse of creativity, and a trailblazing agency at the intersection of digital and technology. We are on the lookout for exceptionally talented individuals who crave the opportunity to fuel their curiosity and thrive in an environment that champions innovation.

Posted on 17 Jul 09:07, Closing date 15 Sep