Uber responds to vehicle policy backlash

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“It is a requirement for new drivers signing up to the platform for the very first time to have a vehicle that is not older than three years,” she adds.

“However, that vehicle can operate on our platform for up to eight years, in line with international standards.”

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The general skittishness around Uber policy updates is understandable, though, given that the website clearly states that:

Uber reserves the right to update the eligibility criteria of vehicles as they relate to different products at any time, in its sole discretion and without prior notice

Balancing safety and quality

Uber claims that this policy aims to balance safety, vehicle quality, and driver flexibility.

Newer vehicles are generally equipped with the latest safety features, contributing to a safer ride for both riders and drivers.

It is also in line with the company’s customer experience ambitions, saying that riders expect a clean and comfortable riding experience.

’Safety is top priority’

“Safety is a top priority at Uber,” says Jaganyi. “We have a number of processes in place to help contribute to everyone’s safety, and vehicle age plays a role in that.”

“This guideline not only helps contribute to the safety of both riders and drivers, but also to the quality of the vehicles available on the platform,” she concludes.