Omnichannel strategy | Bizcommunity

Omnichannel strategy | Bizcommunity

News

Converge Africa 2025 preliminary agenda reveal: Charting the future of digital commerce

Digital

Converge Africa 2025 preliminary agenda reveal: Charting the future of digital commerce

Issued by Vuka Group 25 Mar 2025

Consumer Insights Agency, KLA, reveals the Quarterly Buzz Results for Q4 2024

Research

Consumer Insights Agency, KLA, reveals the Quarterly Buzz Results for Q4 2024

Issued by KLA 5 Mar 2025

Omnichannel retail in 2025: The boundaries between digital and physical shopping continue to crumble

Sales

Omnichannel retail in 2025: The boundaries between digital and physical shopping continue to crumble

Zak Haeri, Issued by NielsenIQ 11 Feb 2025

Source: Supplied.

Financial Services

Stitch expands to in-person payments with ExiPay

27 Jan 2025

Ho Ho Holiday spend: Here’s how to maximise your festive campaigns with OOH

OOH

Ho Ho Holiday spend: Here’s how to maximise your festive campaigns with OOH

Issued by Tractor Outdoor 22 Nov 2024

Boomers to Zoomers: how retailers and e-commerce firms can boost sales and loyalty

Research

Boomers to Zoomers: how retailers and e-commerce firms can boost sales and loyalty

20 Nov 2024

Health & Beauty

Beauty brand, Justine repositions itself in the beauty industry

17 Oct 2024

Report reveals generational shopping preferences ahead of Black Friday

Research

Report reveals generational shopping preferences ahead of Black Friday

9 Oct 2024

(Image supplied) The 2024 IAB South Africa Internet Advertising Revenue Report, also known as the Online AdSpend Report, has confirmed the significant expansion of online advertising as forecasted in last year’s report

Digital

IAB Online AdSpend Report: SA's digital ad revenue soars to R17.7bn

27 Sep 2024

The battle of the marketplaces will shape the future of omnichannel retail in South Africa

Research

The battle of the marketplaces will shape the future of omnichannel retail in South Africa

Issued by NielsenIQ 12 Sep 2024

Source: © 123rf PwC South Africa’s Voice of the Consumer Survey 2024: South African findings report found six key imperatives to shrink the consumer trust deficit

Research

6 key imperatives for consumer companies to shrink their consumer trust deficit

18 Jul 2024

How to adapt to the e-commerce explosion - Michael Zahariev, co-founder of Luxity

E-commerce

How to adapt to the e-commerce explosion - Michael Zahariev, co-founder of Luxity

21 Jun 2024

Mukuru CEO Andy Jury on stage at Africa Tech Week 2024

Technology

#ATW24: Mukuru's customer-first approach behind Africa longevity

Lindsey Schutters 20 May 2024

South African retailers have arrived at an e-commerce crossroads

Marketing

South African retailers have arrived at an e-commerce crossroads

Zak Haeri, Issued by NielsenIQ 24 Apr 2024

The future of conversational chat channels in SA

CRM

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

South Africans prioritise value for money in festive season spending

Research

South Africans prioritise value for money in festive season spending

Issued by NielsenIQ 19 Dec 2023

Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

Marketing

The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

12 Dec 2023

Out-of-home (OOH) media, sports and the omnichannel approach – A winning formula

OOH

Out-of-home (OOH) media, sports and the omnichannel approach – A winning formula

Shamy Naidu, Issued by Provantage 21 Nov 2023

The power of 1st party data in omnichannel strategy and measurement

OOH

The power of 1st party data in omnichannel strategy and measurement

Sharne Daniels, Issued by Vicinity Media 28 Sep 2023

Taking consideration to conversion in store

Marketing

Taking consideration to conversion in store

Issued by Smart Media 7 Feb 2023

Source: Supplied. Lelen Udayan, head of customer experience at Mukuru.

Fintech

Achieving a frictionless customer experience in fintech

Lelen Udayan 26 Jan 2023

Source © The Practice Group

Retail

First Justine retail store opens

22 Dec 2022

Click-and-collect now part of retailer's omnichannel strategy

E-commerce

Click-and-collect now part of retailer's omnichannel strategy

Issued by Bluegrass Digital 11 Nov 2022

Mayen Warrie, key account executive at Infobip Nigeria

Services

Elevating the e-commerce experience with omnichannel adoption

Mayen Warrie 9 Nov 2022

Omnichannel or multichannel - is there a difference?

Marketing

Omnichannel or multichannel - is there a difference?

Sandra McDiarmid, Issued by VML 28 Sep 2022

Unlocking South Africa's next level of e-commerce growth

E-commerce

Unlocking South Africa's next level of e-commerce growth

Lauren Hartzenberg 29 Jun 2022

Supplied. Nine out of 10 retailers want to improve the customer journey as part of their marketing strategy

CRM

Customer experience: the new battleground for retailers and brands

12 May 2022

Farfetch to invest up to $200m in Neiman Marcus Group in strategic luxury tie-up

E-commerce

Farfetch to invest up to $200m in Neiman Marcus Group in strategic luxury tie-up

5 Apr 2022

How to succeed as an accounting entrepreneur

SMEs

How to succeed as an accounting entrepreneur

Gary Epstein 6 Apr 2022

Chat will boost sales for small businesses this holiday season

Sales

Chat will boost sales for small businesses this holiday season

9 Dec 2021

Dorotea Vatavuk, Enterprise Sales Lead at Infobip. Source: Supplied

Finance

Digital transformation key to insurers scaling up

Dorotea Vatavuk 25 Nov 2021

CRM

Omnichannel strategy, personalised CX to determine online winners this Black Friday

24 Nov 2021

South African retailers' readiness for the fourth industrial revolution

Research

South African retailers' readiness for the fourth industrial revolution

Dr Beate Stiehler-Mulder and Kgaugelo Mehlape 23 Nov 2021

Beyond omnichannel: Embracing 'un-retail' and the store as a stage

Trends

Beyond omnichannel: Embracing 'un-retail' and the store as a stage

18 Oct 2021

CRM

Omnichannel the way forward for retail customer experience

Jeremy Osborne 14 Sep 2021

Digital

Is your business still connected to your customers in a digital world?

Sarthak Rohal 6 Sep 2021

CRM, CX, UX

What are the core requirements for building an omnichannel customer experience?

Brent Haumann 16 Aug 2021

Chat commerce set to disrupt e-commerce and other emerging trends

Technology

Chat commerce set to disrupt e-commerce and other emerging trends

Issued by Clickatell 24 Jun 2021

B2B e-commerce is changing sales. Here's why it matters

E-commerce

B2B e-commerce is changing sales. Here's why it matters

Robbie Kearns 7 Jun 2021

Harness the power of a UCX to meet modern customer demands

CRM, CX, UX

Harness the power of a UCX to meet modern customer demands

Jeremy Osborne 18 May 2021

CRM

3 ways to reinvent retail customer engagement in a post-Covid world

Robbie Kearns 28 Apr 2021

The new iProspect Future Focus Report explores the intersection of consumer attention, commerce and data

Marketing

The new iProspect Future Focus Report explores the intersection of consumer attention, commerce and data

Issued by Dentsu 15 Apr 2021

Chat holds the key to future innovation in insurance

Insurance & Actuarial

Chat holds the key to future innovation in insurance

31 Mar 2021

E-commerce

Don't mistake having an online store for true omnichannel retailing

11 Nov 2020

Why agility is key to unlock value in the new (hybrid) world of online retail

E-commerce

Why agility is key to unlock value in the new (hybrid) world of online retail

Gareth Hawkey 10 Jun 2020

How the Covid-19 crisis could remodel the luxury industry

Fashion & Homeware

How the Covid-19 crisis could remodel the luxury industry

Isabelle Chaboud 20 May 2020

#BizTrends2020: What does the African mobile consumer really want for the new decade?

Trends

#BizTrends2020: What does the African mobile consumer really want for the new decade?

Lynette Hundermark 3 Feb 2020