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News

Claiming the future: AI’s role in SA’s short-term insurance industry

Insurance & Actuarial

Claiming the future: AI’s role in SA’s short-term insurance industry

Issued by Insight Survey 27 Nov 2024

Image source: sebastien decoret –

Services

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

Financial Services

Metropolitan takes the lead by making the first payouts in the new ‘two-pot’ system

18 Sep 2024

Image source: sebastien decoret –

Cyber Law

Is ChatGPT yet another hurdle for data privacy?

Ahmore Burger-Smidt 1 Mar 2023

Image source: © bpawesome –

IP Law

ChatGPT: Deepfake and copyright concerns

Stefaans Gerber and Alisha Muller 8 Feb 2023

Guest expectations have changed. Here's how tech can help

Technology

Guest expectations have changed. Here's how tech can help

Niels Verspui 19 Sep 2022

Innovations that will reshape business in the future

Digital

Innovations that will reshape business in the future

James Bayhack 17 Jan 2022

Keeping chatbots PoPIA compliant...

Cyber Law

Keeping chatbots PoPIA compliant...

Maison Samuels 1 Jun 2021

Humans trump chatbots for customer retention

Digital

Humans trump chatbots for customer retention

Mathew Conn 24 May 2021

Chatbots are here to stay, it's just a matter of trust

Software

Chatbots are here to stay, it's just a matter of trust

Josiah Njuku 30 Nov 2020

The unsuspected stumbling blocks of AI for customer experience

4th Industrial Revolution

The unsuspected stumbling blocks of AI for customer experience

Mathew Conn 11 Nov 2020

6 simple things to consider when it comes to leveraging your website

Digital

6 simple things to consider when it comes to leveraging your website

Bianca Delport 4 Nov 2020

The psychological impact of lockdown

Covid-19

The psychological impact of lockdown

12 Oct 2020

SA's healthy appetite for chatbots continues

4th Industrial Revolution

SA's healthy appetite for chatbots continues

5 May 2020

Customer experience in a time of uncertainty

CRM, CX, UX

Customer experience in a time of uncertainty

Barbara Cador, Issued by Kantar 31 Mar 2020

Chatbots will appeal to modern workers

Technology

Chatbots will appeal to modern workers

8 Aug 2019

Juanita Pienaar, editorial assistant and content creator, Bizcommunity.

Trends

#BizTrends2019: Don't make your customers type

Juanita Pienaar 7 Jan 2019

Franc Group wins Round 2 of Seedstars SA

Tech Startups

Franc Group wins Round 2 of Seedstars SA

6 Nov 2018

Don't talk to me, talk to my chatbot

Digital

Don't talk to me, talk to my chatbot

Belinda Kayton 17 Sep 2018

Top five trends driving the HR agenda in 2018

Trends

Top five trends driving the HR agenda in 2018

Ronnie Toerien 11 Jan 2018

Shell driver behaviour, emotion study results released

Automotive

Shell driver behaviour, emotion study results released

5 Oct 2017

Technology

#InnovationMonth: Mobile, the future of guest engagement

Cari Coetzee 15 Sep 2017

Chatbots and the hospitality industry

Technology

Chatbots and the hospitality industry

Jogbojogbo Abdulrahman 24 Jul 2017

How chatbots will evolve into practical tools

Technology

How chatbots will evolve into practical tools

8 Feb 2017

#BizTrends2017: Smart digital marketing trends for 2017

Trends

#BizTrends2017: Smart digital marketing trends for 2017

Bradley Elliot 2 Feb 2017

AI to have greater impact than social media

Marketing

AI to have greater impact than social media

15 Dec 2016

Pypestream appoints general manager to drive growth in South Africa

Mobile

Pypestream appoints general manager to drive growth in South Africa

Issued by Pypestream 7 Oct 2016