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News

Amazon launches Nova, comes straight for generative AI throne

Technology

Amazon launches Nova, comes straight for generative AI throne

Lindsey Schutters 4 Dec 2024

Image source: bpawesome –

Law Practice

Pros and cons of gen AI in the legal sector

Melissa Steele 2 Dec 2024

Everlytic launches cutting-edge AI studio with WhatsApp chatbots for smarter communication

Artificial Intelligence

Everlytic launches cutting-edge AI studio with WhatsApp chatbots for smarter communication

Elmarie Cronje, Issued by Everlytic 29 Nov 2024

Claiming the future: AI’s role in SA’s short-term insurance industry

Insurance & Actuarial

Claiming the future: AI’s role in SA’s short-term insurance industry

Issued by Insight Survey 27 Nov 2024

Source: © 123rf From November all incoming service conversations for businesses using WhatsApp Business are free

Digital

Free WhatsApp Business incoming service conversations

7 Nov 2024

Leveraging AI to boost business: A guide for SMEs in 2025

SMEs

Leveraging AI to boost business: A guide for SMEs in 2025

Issued by The Publicity Workshop 6 Nov 2024

How customer reviews shape Black Friday buying decisions

Retail Marketing

How customer reviews shape Black Friday buying decisions

Issued by Hellopeter 1 Nov 2024

Is generative AI overhyped?

ICT

Is generative AI overhyped?

Anthony Willis, Issued by Altron 29 Oct 2024

Image source: sebastien decoret –

Services

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

Image: Supplied

Mobile & Apps

Introducing MarhabaGPT - like ChatGPT but for Muslims

27 Sep 2024

Financial Services

Metropolitan takes the lead by making the first payouts in the new ‘two-pot’ system

18 Sep 2024

SMEs

AI-powered reputation management: The next big thing for SMBs

Kim Napo 6 Sep 2024

Source: Supplied. Anna Collard, senior vice president, content strategist and ambassador of KnowBe4 Africa.

Fintech

In chatbots we trust—but should we?

12 Aug 2024

Enhancing call centre hyper-personalisation with virtual agents

CRM

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Source: © 123rf Patrick Carmody, CEO of Conversation Lab, looks at how the shift to AI-powered answer engines are and will challenge Google

Artificial Intelligence

The shift to AI answer engines. A challenge for Google?

Patrick Carmody 6 Aug 2024

Source: Clevva.

Financial Services

Could intelligent automation smooth the transition to SA’s two-pot retirement system?

Ryan Falkenberg 26 Jul 2024

AI can drive the future of customer service

Technology

AI can drive the future of customer service

Warren Hawkins 25 Jul 2024

Where South African banks are underperforming: AI-powered robo-advisory

Fintech

Where South African banks are underperforming: AI-powered robo-advisory

Shaun McEwan, Issued by Sauce Advertising 16 Jul 2024

Eduvos embraces AI to shape the future of higher education

Higher Education

Eduvos embraces AI to shape the future of higher education

Issued by Eduvos 30 May 2024

Welcome to the era of the AI co-pilot

4th Industrial Revolution

Welcome to the era of the AI co-pilot

Nick Durrant, Issued by Bluegrass Digital 11 Apr 2024

The Limpopo Mirror is published in Louis Trichardt, a town in the north of South Africa’s Limpopo province. Photo: Anton van Zyl

Media

Google and Facebook are killing local news

Nathan Geffen and Anton van Zyl 8 Mar 2024

3 ways ChatGPT can be a game-changer for South African SMEs

SMEs

3 ways ChatGPT can be a game-changer for South African SMEs

Issued by Business Partners Limited 1 Mar 2024

Transforming hospitality: Uniting digital innovation, data insights, and commercial strategy for guest-centric success

Hospitality

Transforming hospitality: Uniting digital innovation, data insights, and commercial strategy for guest-centric success

Cleo Johnson 28 Feb 2024

The future of conversational chat channels in SA

CRM

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

Google renamed Bard, gets into its Gemini era

Technology

Google renames Bard, goes all in on Gemini with new subscription plan

Lindsey Schutters 8 Feb 2024

Gemini Pro now powers Google Bard

Services

Google brings advanced AI model Gemini to Bard in South Africa

Lindsey Schutters 1 Feb 2024

#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

Marketing

#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

Kirsty Bisset 22 Jan 2024

Talking to chatbots sucks, but it doesn’t have to

CRM

Talking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

Is 2024 the year we unlock AInternal Communications?

PR & Communications

Is 2024 the year we unlock AInternal Communications?

Issued by icandi CQ 17 Jan 2024

#BizTrends2024: Intelligent assistants can bridge generative AI gap

Trends

#BizTrends2024: Intelligent assistants can bridge generative AI gap

Henda Scott 9 Jan 2024

Source: Silvio Kutic, chief executive officer at Infobip.

Cloud

Infobip launches AI Hub in collaboration with Microsoft

27 Dec 2023

Source: © 123rf Businesses can follow three practical tips to improve their results, resource savings, and overall marketing strategy when incorporating AI

Digital

3 practical tips to improve AI integration into a marketing strategy

27 Dec 2023

MTN SA CEO, Charles Molapisi

Services

MTN turns to AI and APIs to gain tech advantage

4 Dec 2023

What What a successful Kasi campaign

Mobile

What What a successful Kasi campaign

Issued by Mobitainment 13 Dec 2023

IBM and AWS expand partnership to accelerate generative AI adoption in Africa

4th Industrial Revolution

IBM and AWS expand partnership to accelerate generative AI adoption in Africa

27 Nov 2023

Winners revealed for inaugural South African Startup and Investor Awards

Awards

Winners revealed for inaugural South African Startup and Investor Awards

9 Nov 2023

Dentsu celebrates a night of huge success at the New Generation Awards 2023

Digital

Dentsu celebrates a night of huge success at the New Generation Awards 2023

Issued by Dentsu 4 Oct 2023

Source: Supplied.

Mental health

South Africa's youth can lead the charge against GBV if they are empowered and informed

2 Oct 2023

Basa PESP4 call for proposals now open

Events & Conferencing

Basa PESP4 call for proposals now open

Issued by Business and Arts South Africa 6 Sep 2023

Source: © 123rf In On Africa's (IOA), latest publication sheds light on ChatGPT usage and future AI concerns among working South Africans

Digital

Half of South Africans have concerns around ChatGPT and AI in the future

17 Aug 2023

Image supplied. CEM Africa 2023 takes place today and tomorrow in Cape Town.

CRM

#CEMAfrica2023: AI's impact on CX takes centre stage

15 Aug 2023

AI is a reflection of human bias. Source: Supplied.

Digital

Humans are the dark side of AI

Richard Frank 8 Aug 2023

Source: Supplied. HealthDart co-founder and chief executive officer, Njabulo Skhosana.

Medtech

HealthDart: Google-backed SA healthcare pioneer

3 Aug 2023

Source: © 123rf Generative AI is opening up major opportunities for CX professionals

CRM

Research shows generative AI set to transform CX

2 Aug 2023

Ride the AI revolution, don't fear it

4th Industrial Revolution

Ride the AI revolution, don't fear it

Dawood Patel, Issued by Helm 21 Jul 2023

The power of personalisation in 2023

CRM, CX, UX

The power of personalisation in 2023

Nick Durrant, Issued by Bluegrass Digital 17 Jul 2023