South African Customer Satisfaction Index | Bizcommunity

South African Customer Satisfaction Index | Bizcommunity

News

Medical Aid

The numbers never lie: choosing a medical scheme can be a data-driven decision

Weatherton Nyambeu 15 Feb 2023

Medical Aid

SA medical schemes showing signs of recovery, study finds

7 Feb 2023

Source: Supplied. FNB chief executive officer, Jacques Celliers.

Financial Services

FNB Connect named best digital MVNO in the world

13 Jun 2022

Keeping customers confident in the right insurance partner for their journey to success

Insurance & Actuarial

Keeping customers confident in the right insurance partner for their journey to success

Issued by MSports Marketing 8 Apr 2022

Source: iStock.

Banking

Big 5 Banks under pressure to differentiate on customer satisfaction and experience

4 Apr 2022

Verve opens Centre of Research Excellence in Johannesburg, recruits 6 and wins first global account

Research

Verve opens Centre of Research Excellence in Johannesburg, recruits 6 and wins first global account

Issued by VERVE 24 Feb 2022

Source: Supplied. Denelle Morais, Bestmed Manager: Marketing and Communications.

Medical Aid

SA's largest self-administered medical scheme appoints Tribeca as its communication partner

21 Jan 2022

Revealed: Mobile telco service provider with highest customer satisfaction in South Africa

Telecoms & Networks

Revealed: Mobile telco service provider with highest customer satisfaction in South Africa

10 Sep 2021

The battle of the banks hits a high in digital Covid economy

Banking

The battle of the banks hits a high in digital Covid economy

15 Mar 2021

Will digital integration kill traditional banks?

Banking

Will digital integration kill traditional banks?

Kobus Badenhorst, 31 Aug 2020

Absa Life launches a bot that helps both customers and employees

Fintech

Absa Life launches a bot that helps both customers and employees

Issued by Helm 1 Jul 2020

Life insurance - demonstrating value in a post-pandemic economy

Insurance & Actuarial

Life insurance - demonstrating value in a post-pandemic economy

9 Jun 2020

Image source: Getty/Gallo

Banking

Banking sector needs to strike balance between digital and traditional channels

18 Mar 2020

Image source: Gallo/Getty Images.

Research

Businesses will have to fight for survival in 2020 [report]

14 Jan 2020

Travel

SA-csi ranking reveals low-cost, local airlines lead customer satisfaction

14 Nov 2019

Image source: Getty/Gallo

Medical Aid

Medical schemes performance underwhelming

17 Oct 2019

Research

Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

29 Jul 2019

Image source: Getty/Gallo

Banking

Bank customer loyalty eroded by vanilla offerings

11 Apr 2019

Image source: Gallo/Getty

Banking

Customer experience will make or break traditional banks

27 Mar 2019

How SA's biggest supermarkets measure up in customer satisfaction

Research

How SA's biggest supermarkets measure up in customer satisfaction

7 Mar 2019

#NewCampaign: What matters to you, matters to Metropolitan

Branding

#NewCampaign: What matters to you, matters to Metropolitan

Jessica Tennant 18 Jan 2019

Progressive companies should turn CX into a competitive advantage

CRM, CX, UX

Progressive companies should turn CX into a competitive advantage

Chantel Troskie 17 Sep 2018

Professor Adré Schreuder, Consulta CEO

Medical Aid

Survey: Medical aid customer satisfaction slides

3 Aug 2018

Professor Adré Schreuder, Consulta CEO

Insurance & Actuarial

Santam faces challenge for customer satisfaction top spot

29 May 2018

SA Customer Satisfaction Index reveals preferred mobile network

Telecoms & Networks

SA Customer Satisfaction Index reveals preferred mobile network

5 Dec 2017

Respecting and connecting with the modern African consumer

Advertising

Respecting and connecting with the modern African consumer

Llewellyn Allen 3 Nov 2017

Debonairs Pizza takes it to a new level

Advertising

Debonairs Pizza takes it to a new level

31 Jul 2017

South African brands overcome unstable conditions, growing 3%

Branding

South African brands overcome unstable conditions, growing 3%

28 Jul 2017

South African Customer Satisfaction Index shows fondness for fast foods

Research

South African Customer Satisfaction Index shows fondness for fast foods

22 Jun 2017

PR & Communications

Tribeca appointed as Consulta's PR partner

6 Jun 2017

Professor Adré Schreuder, CEO: Consulta

Financial Services

Survey: Customer satisfaction is what differentiates life cover providers

5 May 2017

Retail Services

Woolworths tops 2016 Customer Satisfaction Index with most satisfied customers

20 Apr 2017

Research

Debonairs Pizza has the most satisfied customers in the fast food industry

10 Nov 2016

SA consumers express minimal loyalty to mobile data service providers

Research

SA consumers express minimal loyalty to mobile data service providers

20 Oct 2016

South Africa's top 50 corporate brands

Branding

South Africa's top 50 corporate brands

15 Sep 2016

Ocean Basket comes out tops in the SA Customer Satisfaction Index for Restaurants

Research

Ocean Basket comes out tops in the SA Customer Satisfaction Index for Restaurants

2 Sep 2016

Trends

Which are SA's best and worst brands?

31 Mar 2016

kulula soars in SAcsi results

Tourism

kulula soars in SAcsi results

14 Jan 2016

SA's family restaurant survey results released

FMCG

SA's family restaurant survey results released

21 Dec 2015

Retail banks need to revolutionise the way they serve customers

Banking & Finance

Retail banks need to revolutionise the way they serve customers

17 Nov 2015

Customers are satisfied with SA fuel stations

Fuel & Energy

Customers are satisfied with SA fuel stations

27 Oct 2015

CRM, CX, UX

Experience, not price drives consumers' preferences in Africa

20 Oct 2015

South Africans prefer travelling with kulula.com

Tourism & Travel

South Africans prefer travelling with kulula.com

2 Jul 2015

Satisfaction with SA mobile networks declines

Telecoms & Networks

Satisfaction with SA mobile networks declines

9 Jun 2015

Survey finds medical is there but not the aid

Medical Aid

Survey finds medical is there but not the aid

6 May 2015

SA banks' customer satisfaction index improves

Banking

SA banks' customer satisfaction index improves

4 Mar 2015