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News

Boomers to Zoomers: how retailers and e-commerce firms can boost sales and loyalty

Research

Boomers to Zoomers: how retailers and e-commerce firms can boost sales and loyalty

20 Nov 2024

Report reveals generational shopping preferences ahead of Black Friday

Research

Report reveals generational shopping preferences ahead of Black Friday

9 Oct 2024

Paul Colmer is an Exco member at Wireless Access Provider’s Association (WAPA)

Telecoms & Networks

Allocating 6GHz spectrum for 5G in SA is foolish

Paul Colmer 1 Jul 2024

How to scale your fulfilment capacity to meet growing customer demand

E-commerce

How to scale your fulfilment capacity to meet growing customer demand

26 Jun 2024

Andrew Egan, Africa regional sales director at Infobip, with Stephan Naudé, operations manager at Ship Logic. As Infobip’s first RCS client in South Africa, Ship Logic is entering a new chapter in its technology journey.

Mobile & Apps

Infobip partners with Bob Group for first RCS implementation in SA

25 Jun 2024

Source: Supplied. Dean Baker is the squad lead of BFSI from Infobip.

Banking

Banks must embrace next-generation solutions to satisfy data-driven demands

Dean Baker 23 Apr 2024

The future of conversational chat channels in SA

CRM

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

Why businesses should leverage click-to-chat ads for real-time customer interaction

Digital

Why businesses should leverage click-to-chat ads for real-time customer interaction

George Muhia 6 Feb 2024

Source: Silvio Kutic, chief executive officer at Infobip.

Cloud

Infobip launches AI Hub in collaboration with Microsoft

27 Dec 2023

Hyper-personalisation can elevate CX through tailored engagement

CRM

Hyper-personalisation can elevate CX through tailored engagement

Boris Maric 9 Nov 2023

M-commerce is changing how retailers engage with its customers

E-commerce

M-commerce is changing how retailers engage with its customers

Evan-Lee Courie 23 Oct 2023

Isaac Akanni, customer growth manager for Africa at Infobip Nigeria

E-commerce

A guide to mastering customer touchpoints for retail success

Isaac Akanni 13 Oct 2023

Why South Africa's top companies sponsor What's Next with Aki

Online Media

Why South Africa's top companies sponsor What's Next with Aki

Issued by Broad Media 3 Oct 2023

Source © Premium Times The number of Nigerian customers choosing to engage and transact with brands online is increasing

Digital

More Nigerian customers engage and transact with brands online

Olatayo Ladipo-Ajai 5 May 2023

CRM, CX, UX

Infobip's 5 most important trends in CX and omnichannel communications for 2023

16 Jan 2023

Africa's changing shopping trends allow e-tailers to meet evolving expectations

Trends

Africa's changing shopping trends allow e-tailers to meet evolving expectations

Darijan Boškovic 5 Jan 2023

Source: ©Olga Yastremska -

Retail Marketing

Hyper personalisation, enhanced CX pivotal to Black Friday e-commerce campaigns

Kabelo Ngwane 24 Nov 2022

Digital

Infobip research shows rise of chat networks for customer comms

23 Nov 2022

Mayen Warrie, key account executive at Infobip Nigeria

Services

Elevating the e-commerce experience with omnichannel adoption

Mayen Warrie 9 Nov 2022

Source: Supplied. Loren Lubanga, key account executive at Infobip Kenya.

Fintech

Onboarding banking customers in the digital era is a journey, not just a transaction

Loren Lubanga 31 Oct 2022

CRM, CX, UX

Africa's digital-native companies poised to unlock revenue growth

Olufunmilayo Okubena 7 Apr 2022

Digital (communications) is key to a cost-effective post-Covid marketing strategy

Digital

Digital (communications) is key to a cost-effective post-Covid marketing strategy

Siddharth Bawa 17 Jan 2022

Infobip launches ESG arm for a sustainable future in tech

Inclusion, Empowerment & Social Justice

Infobip launches ESG arm for a sustainable future in tech

14 Jan 2022

Source: © rawpixel

Digital

It's a mobile-first, digital consumption model in the Covid-era

Siddharth Bawa 8 Dec 2021

Why mobile network operators need to provide enhanced CX

Mobile & Apps

Why mobile network operators need to provide enhanced CX

Filip Filkovic, Martin Effiong 3 Dec 2021

Dorotea Vatavuk, Enterprise Sales Lead at Infobip. Source: Supplied

Finance

Digital transformation key to insurers scaling up

Dorotea Vatavuk 25 Nov 2021

CRM

Omnichannel strategy, personalised CX to determine online winners this Black Friday

24 Nov 2021

Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report

Events & Conferencing

Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report

Issued by CEM Africa 5 Nov 2021

CEM Africa gathers who's who of e-commerce and CX gurus

Events & Conferencing

CEM Africa gathers who's who of e-commerce and CX gurus

Issued by CEM Africa 4 Nov 2021

Source: ©supplied. Marko Reis, regional manager, Infobip East Africa

Finance

Moving insurance from detect & repair to predict & prevent

Marko Reis 25 Oct 2021

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

CRM

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Issued by Kinetic Events 19 Oct 2021

CRM

Omnichannel the way forward for retail customer experience

Jeremy Osborne 14 Sep 2021

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

CRM, CX, UX

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Marko Reis 6 Sep 2021

How business communication can be enhanced by WhatsApp

Services

How business communication can be enhanced by WhatsApp

17 Aug 2021

How payment solutions are revolutionising WhatsApp and enhancing CX

CRM, CX, UX

How payment solutions are revolutionising WhatsApp and enhancing CX

Shaun van Rooyen 14 Jul 2021

Advertising

Infobip appoints vice president of global marketing

2 Jun 2021

Harness the power of a UCX to meet modern customer demands

CRM, CX, UX

Harness the power of a UCX to meet modern customer demands

Jeremy Osborne 18 May 2021

Customer is King as organisations try to differentiate from their competitors

CRM, CX, UX

Customer is King as organisations try to differentiate from their competitors

Olatayo Ladipo-Ajai 15 Apr 2021

ChatFin relaunches WhatsApp car licence renewal service in Western Cape

Maintenance

ChatFin relaunches WhatsApp car licence renewal service in Western Cape

26 Mar 2021

Ukheshe Technologies develops SA's first WhatsApp payment gateway

Services

Ukheshe Technologies develops SA's first WhatsApp payment gateway

16 Mar 2021

Chatbots are here to stay, it's just a matter of trust

Software

Chatbots are here to stay, it's just a matter of trust

Josiah Njuku 30 Nov 2020

How using a multi-channel approach can improve the employee experience for remote workforces

Management & Leadership

How using a multi-channel approach can improve the employee experience for remote workforces

Dharshan Naidoo 15 Oct 2020

Are we looking at 4IR for the customer communication game?

4th Industrial Revolution

Are we looking at 4IR for the customer communication game?

Douglas van Wyk 20 Aug 2020

SA's healthy appetite for chatbots continues

4th Industrial Revolution

SA's healthy appetite for chatbots continues

5 May 2020

Harnessing the business power of WhatsApp

Social Media

Harnessing the business power of WhatsApp

Shaun van Rooyen 5 Feb 2020

RCS: the next-generation native messaging service

Mobile & Apps

RCS: the next-generation native messaging service

Douglas van Wyk 6 Feb 2020

6 ways to win with CX

CRM

6 ways to win with CX

Eben Esterhuizen 8 Feb 2019