Customer experience | Bizcommunity

Customer experience | Bizcommunity

News

Chanel Botha Founder of BrandLove and Author

CRM, CX, UX

Chanel Botha Founder of BrandLove and Author

Issued by BrandLove 17 Jun 2024

CRM, CX, UX

Celebrating 22 Years of Inspiring Consumer Relations

Issued by BrandLove 3 Dec 2024

Take your customer experience to the next level.

CRM, CX, UX

Take your customer experience to the next level.

Issued by BrandLove 24 Jan 2025

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

Telecoms & Networks

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

3 days

Branding

Diary of a CMO: How can I protect my brand against copycats?

Mary Kyriakidi and Peter Aiken, Issued by Kantar 3 days

Matimba Mbungela, Group Chief Officer for Human Resources at Vodacom Group

HR & Management

#TopEmployers2025: Matimba Mbungela, chief HR officer - from the Cape to Cairo, what sets Vodacom apart from the rest

Shan Radcliffe 17 Feb 2025

Why exhibitions still matter in a digital world

Events & Conferencing

Why exhibitions still matter in a digital world

Issued by HOMEMAKERS 14 Feb 2025

The new Postbank Black Card for Sassa beneficiaries. The current Gold Cards will expire on 28 February 2025 and social grant beneficiaries are urged to get their new cards before then. Photo supplied by Sassa

Health & Welfare

Sassa Gold cards to stop working on 28 February 2025 - beneficiaries urged to replace them

13 Feb 2025

SA company uses AI to break the language barrier

CRM, CX, UX

SA company uses AI to break the language barrier

Issued by Helm 13 Feb 2025

Omnichannel retail in 2025: The boundaries between digital and physical shopping continue to crumble

Sales

Omnichannel retail in 2025: The boundaries between digital and physical shopping continue to crumble

Zak Haeri, Issued by NielsenIQ 11 Feb 2025

Bronwyn Pretorius, Ackermans' new CMO, champions retail innovation in SA

Retail Marketing

Bronwyn Pretorius, Ackermans' new CMO, champions retail innovation in SA

Evan-Lee Courie 12 Feb 2025

Ford SA appoints Tarryn Knight as its new head of marketing

Dealers

Ford SA appoints Tarryn Knight as its new head of marketing

6 Feb 2025

#BizTrends2025: E-commerce fuels surge in last-mile delivery demand

Trends

#BizTrends2025: E-commerce fuels surge in last-mile delivery demand

Damian Velayadum 6 Feb 2025

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Trends

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Evan-Lee Courie 6 Feb 2025

How technology is shaping South Africa's retail landscape

Technology

How technology is shaping South Africa's retail landscape

Bonga Gumede 5 Feb 2025

Source: Supplied. Brina Biggs

Trends

#BizTrends2025: Data-led insurance product development – the key to the year ahead and beyond

Brina Biggs 4 Feb 2025

Paycorp announces acquisition of Pilot Software

Fintech

Paycorp announces acquisition of Pilot Software

Issued by Paycorp Group 3 Feb 2025

Source: GrowthPoint.

Proptech

Inside V&A Waterfront's groundbreaking proptech transition

3 Feb 2025

Last quarter of 2024 saw a double win for The Body Shop

Health & Beauty

Last quarter of 2024 saw a double win for The Body Shop

Issued by The Body Shop 31 Jan 2025

Can AI agents improve customer experience in tech support?

Technology

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

The local launch of Cisco PoP will give the networking giant a better route to market for its Webex One strategy.

Technology

Cisco launches SA PoP for Webex Calling and Contact Centre

Lindsey Schutters 30 Jan 2025

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

CRM, CX, UX

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

28 Jan 2025

#BizTrends2025: Vodacom’s Andisa Ntsubane – The anatomy of winning brands in 2025

Marketing

#BizTrends2025: Vodacom’s Andisa Ntsubane – The anatomy of winning brands in 2025

Andisa Ntsubane 22 Jan 2025

Adapt IT and Adopt-a-School Foundation celebrate the matric class of 2024

Primary & Secondary Education

Adapt IT and Adopt-a-School Foundation celebrate the matric class of 2024

Issued by Adopt-a-School 21 Jan 2025

Bevco launches ‘Route to Market Expansion Project’

ESG

Bevco launches ‘Route to Market Expansion Project’

20 Jan 2025

Pat Mahlangu is the CEO of Lerato Agency and Top 16 YOBA's. Source: Supplied

Marketing

#BizTrends2025: Pat Mahlangu - Trends end, focus on brand building

Pat Mahlangu 20 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

CRM, CX, UX

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

Construction & Engineering

How to reflect your brand identity through thoughtful office design

Issued by Trend Group 17 Jan 2025

#BizTrends2025: What IT decisions businesses should make in 2025

Trends

#BizTrends2025: What IT decisions businesses should make in 2025

Issued by ASUS 14 Jan 2025

#BizTrends2025: Top trends set to define SA's business landscape

Trends

#BizTrends2025: Top trends set to define SA's business landscape

Issued by Lula 13 Jan 2025

Source: © CIO SA Vincent Maher, True I/O CEO and the leader of the MMA AI Leadership Consortium looks at the five trends driving the reshaping of marketing through AI

Digital

#BizTrends2025:True I/O's Vincent Maher - 5 AI trends shaping marketing in 2025

Vincent Maher 13 Jan 2025

QuickFest returns in January: A must-attend for progressive accountants

Accounting & Auditing

QuickFest returns in January: A must-attend for progressive accountants

Issued by Intuit QuickBooks 6 Jan 2025

3 key strategies for retailers to navigate 2025

Trends

3 key strategies for retailers to navigate 2025

13 Dec 2024

Image: Supplied

Talent Acquisition

Bizmod talent report reveals in-demand talent, hard-to-fill jobs

12 Dec 2024

Retail

From local is lekker to hyper-localisation: Township consumer trends to watch this festive season

Mongezi Mtati 12 Dec 2024

How data can drive employee engagement in 2025

4th Industrial Revolution

How data can drive employee engagement in 2025

Issued by icandi CQ 12 Dec 2024

A guide to some key risks wellness tourism operators should be mindful of

Tourism

A guide to some key risks wellness tourism operators should be mindful of

Megan Jarvis, Leigh Lambrechts, Kate Collier and Dhevarsha Ramjettan 11 Dec 2024

Fintech can bridge the gap in SA's township and rural economy

Banking & Finance

Fintech can bridge the gap in SA's township and rural economy

12 Dec 2024

Dentsu Kenya: Celebrating excellence and embracing a bold new era

Advertising

Dentsu Kenya: Celebrating excellence and embracing a bold new era

Issued by Dentsu 11 Dec 2024

Toy company Zuru innovates with in-store branding across major outlets

In-store Media

Toy company Zuru innovates with in-store branding across major outlets

11 Dec 2024

Helm wins CX Solutions Provider of the Year - Middle East and Africa

CRM, CX, UX

Helm wins CX Solutions Provider of the Year - Middle East and Africa

Issued by Helm 10 Dec 2024

E-commerce: the game changer driving business growth in SA

E-commerce

E-commerce: the game changer driving business growth in SA

Mandisa Guliwe 10 Dec 2024

Winning customer experience in the medical industry: A GPS for customers

CRM, CX, UX

Winning customer experience in the medical industry: A GPS for customers

Issued by Ask Afrika 9 Dec 2024

Prince Buthelezi Mall set to open in April 2026 in KZN

Commercial Property

Prince Buthelezi Mall set to open in April 2026 in KZN

9 Dec 2024

Marketing

Warc finds two-thirds of marketers remain optimistic about 2025 despite budget constraints

9 Dec 2024

Source: Supplied. Jonathan Sinden, chief operations officer at Liberty Two Degrees.

Trends

#BizTrends2025: How collaboration between retailers and landlords is shaping customers’ experiences

Jonathan Sinden 14 Jan 2025