General Manager

Location:	Hartbeespoort
Reference:	#JHB000023/RA
Company:	The Tolcon Group

General manager (hospitality/tourism/business) – Hartbeespoort

Skills, experience and education

• Grade 12 certificate.
• Applicable and relevant tertiary qualifications.
• A tertiary qualification in engineering/technical or an MBA/MBL will be an advantage.
• Five to ten years’ management experience in hospitality, tourism, or corporate businesses is an advantage.
• Strong leadership skills.
• Technical or engineering experience will be an advantage.
• Knowledge of employment law.
• Advanced business management skills.
• Commercial acumen.
• Excellent computer literacy skills.
• Critical thinking.
• Excellent communication skills.
• Emotional intelligence.
• Interpersonal skills.
• Strong administrative skills.
• Valid code eight driver’s licence.
• People management skills.
• Analytical and data-driven approach.
• Strong assertiveness with diplomacy.
• Good conceptualisation skills.
• Be a team player.
• High level of trustworthiness and ethical decision-making.

Reports to: Group chief operating officer

General purpose
The general manager is responsible for overseeing operations, managing heads of departments, and meeting the company’s goals. The role also requires improving efficiency and increasing profits.

Essential duties and responsibilities
All duties take place in accordance with company policies and procedures:

• Crafting a strategic vision.
• Business strategy implementation and contribution.
• Stakeholder management and engagement.
• Ensuring adherence to SHEQ legislation and regulatory compliance.
• Overseeing the financial and operational performance of the business.
• Managing operational costs and budgets.
• Ensuring compliance with all cableway-related legislation, regulations, procedures, and performance matters.
• Building and maintaining excellent client and customer relationships.
• Planning, coordinating, and managing all business operations to achieve corporate goals.
• Ensuring departmental objectives are met.
• Developing and implementing business plans for profitability and supporting the company’s financial objectives.
• Proactively managing operational costs.
• Sustaining current industry position and growing market share.
• Anticipating client needs and developing solutions in collaboration with department heads.
• Ensuring excellent customer service.
• Identifying business opportunities with new and existing customers.
• Improving internal processes and ensuring employees work cohesively as a team.
• Providing direction and guidance to employees in their roles.
• Identifying and managing retention risks and succession planning.
• Reviewing and formulating policies as required.
• Submitting monthly, quarterly, and other related reports as requested by management.
• Implementing and executing marketing strategies approved by the board.
• Effectively managing cash control, inventory, and fixed asset systems.
• Ensuring the property is appropriately staffed for different seasons to maximise service levels and profitability.
• Developing and implementing actions to conserve natural resources and manage pollution.
• Ensuring necessary insurance policies are in place to mitigate operational risks.

Note: This job specification outlines the main duties and responsibilities of the position and is not intended to be exhaustive.

Important: Only candidates with the relevant skills and experience will be contacted. If you are not contacted within fourteen working days, kindly consider your application unsuccessful.

Posted on 09 Jan 09:45, Closing date 17 Jan