Client Service Manager

Remuneration:	negotiable basic plus commission
Location:	Johannesburg, Marlboro Gardens
Education level:	Degree
Job level:	Mid/Senior
Type:	Permanent
Reference:	#Client Service '24.2
Company:	Rocket Creative Design & Display

Rocket Creative Design & Display is powered by its successful client service team, and we're on the hunt for a qualified client service manager to drive sales and growth.

• You will be responsible for taking charge of a small, experienced team and, with management, formulating and implementing strategies. You will need a formidable understanding of all client service management requirements, the ability to excel at big brand management, and proficiency in closing deals with strong negotiating skills.
• You must be a quick learner and have the ability to showcase our offerings compellingly.
• Often tasked with giving presentations, you must always be personable, presentable, and professional.

Objectives of this role:

• Represent the company's products and services, using consumer research and deep and comprehensive knowledge of how our solutions meet customers' needs.
• Achieve weekly, monthly, and annual sales quotas by successfully implementing sales and marketing strategies and tactics.
• Generate leads and build relationships by organising daily work strategies to call on existing and potential customers.
• Develop and implement a growth action plan using data analysis and adjust sales techniques according to interactions and results in the field.

 Responsibilities:

• Have a full understanding of the business and services we offer to maximise growth opportunities.
• Maintain working relationships with existing clients to ensure they receive exceptional service and identify potential new sales opportunities.
• Identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business.
• Develop in-depth product knowledge and ability to take and give a marketing brief and be able to conduct demos and handle engagement.
• Prepare concise and accurate proposals, presentations, and other required documentation for the executive-level.
• Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers.
• Work with and lead the sales team, ensuring all process efficiencies are followed, sales target performance deliverables are achieved, and company standards are upheld.
• Provide monthly sales reporting and figures analysis.
• Take initiative by anticipating and ensuring clients' needs are met and regularly engaging and exceeding client expectations.
• Recognising opportunities, brainstorming, research, client meetings, and product development and presentation. 
• Managing multiple clients and overseeing the client service team on all client budgets /costs /billing. 
• Research, compile, and analyse data to stay current/relevant with industry and marketing trends as well as competitors to identify trends and growth opportunities.

Required skills and qualifications:

• Minimum five years of sales experience at a similar level, with proven results.
• Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.
• Sales and target-driven with acute attention to detail, time management, and problem-solving skills. 
• MS Office and IT proficiency.   
• Interpersonal proficiency focusing on sales team and production staff upliftment.
• Valid Code 8 driver's licence.
• Ability to travel if and when required.

 Preferred skills and qualifications:

• Bachelor's degree in business and/or marketing.
• CorelDraw / Adobe Suite / Sketch-Up competencies.
• Proven success rate at levels above sales quota.

Company Description

Rocket Creative Design & Display offers innovative, trend-setting, and anti-norm visual display products. These are conceived and originated by fusing our functional ingenuity, creativity, and inventive spirit with our own very individual approach to fabrication whilst following our ' Innovation, Simplified ' creative ethos.

Posted on 16 Apr 08:29, Closing date 14 Jun