Print Room Manager

Job title: print room manager

Department: printroom – Cape Town

Reporting to: general manager printing and framing and ORMS management

Responsible for:

Management of all Print Room staff and production processes within PR

Minimum educational qualification required to perform job:

5+ years proven experience in the leadership and motivation of staff, including IR practices. Must be a customer satisfaction and relationship expert. A passion for marketing and sales strategy. Competent in management of business processes.

Inherent/specific requirements to do the job:

Ability to resolve conflicts and solve problems skillfully. Management of ‘creatives’.

Summary of the job description:

To help drive and develop the strategy of Orms ‘Creative Printing and Décor solutions’. To manage the sales and production teams within Orms Print Room to ensure that customers receive excellent customer service as well as the best quality products within the time frame required.

In this role you are required to maintain a motivated, inspired & positive team within the Print Room, while liaising with the other production departments to ensure that orders get processed and produced within the time frame required.

Key performance areas:

• To establish a positive and professional atmosphere within the Print Room store where customers feel inspired to visit and be creative.
• Ensuring that the store remains an organised, clean and tidy environment at all times.
• To ensure that the sales team give the best personalised, professional customer service and advice at all times.
• To assist on the floor with customer consultations where needed.
• To ensure that the production team produces the best quality work and meets deadlines.
• To attend to customer concerns and complaints.
• To keep a close eye on urgencies and reworks so that they meet deadlines. Furthermore to keep costs and redo’s to a minimum and have accountability measures for mistakes in place.
• To closely liaise with the managers of the other production departments to ensure that all orders stay on track and meet deadline.
• To keep the staff motivated, positive and inspired in PR.
• To maintain a profitable bottom line and ensure growth on last year’s sales.
• To ensure that all staff receive the necessary training and support required to fulfil their daily duties.
• To problem solve and improve on any processes as required.
• To address staff issues within the scope of the BCEA and LRA.
• Administrative duties as required by the needs of the Company and/or the Director (s).
• Customer satisfaction.
• Lead by example.
• Maintain excellent standards of quality.
• Any other reasonable tasks/duties as delegated by the Director(s).

Key performance competencies:

• Ability to resolve conflict and solve problems.
• Outstanding interpersonal and communications skills.
• Strong leadership abilities.
• Maintain a positive, motivated and inspired team.
• Computer literate on MS and/or Apple Software.
• Flexibility.
• Diplomacy.
• People person.

Personal skills /attributes:

• A people-person who takes great pride in their work and leads their team by example. Who remains flexible while maintaining excellent standards.
• Has good writing and speaking skills.
• Level-headed and even-tempered nature.
• Diplomatic in handling conflict and solving problems.

Please forward your CV, in confidence, to az.oc.smro@eikcalb.ettenna

Only shortlisted applicants will be contacted

Posted on 26 Mar 11:45, Closing date 25 May