Receptionist

Job title: Receptionist

Based at: Orms Printroom, Cape Town

Responsibilities:

• Attend to clients at the counter for collections, drop-offs, and payments.
• Process photobook, scanning, and print orders.
• Ensure all jobs taken in are paid upfront or a deposit is received before production.
• Keep the product display, storeroom, reception, and viewing table neat and tidy.
• Offer and make coffee for clients waiting for a consultation.
• Monitor incoming and outgoing traffic at the door.
• Liaise with consultants and designers to manage client flow.

• Grade 12
• Computer literate
• Outstanding customer service skills and etiquette
• Well-spoken
• Knowledge of technology and digital printing services
• Previous experience in photographic printing and sales is advantageous

• Maintain a neat and presentable appearance at all times.
• Have a professional and friendly approach to clients in-store, on the phone, and via email.
• Seek training if unable to assist a client.
• Be proficient in Photoshop and Orms Create & Print software and stay up to date.
• Have excellent product knowledge.
• Respect colleagues and the working environment.
• Represent Orms in a positive and professional manner at all times.

• Take in printing orders, handle collections and payments.
• Assist and advise clients on their printing needs.
• Promote upselling and marketing of other Orms divisions.
• Contact clients for order collections.
• Book incoming jobs on the production system.
• Maintain knowledge of Orms Create & Print software.
• Keep the work area clean and tidy.
• Stay informed about new promotions, offers, and digital printing software.
• Pack completed jobs neatly in the storeroom.
• Perform other duties as assigned by the manager.

• Advise and inspire clients about printing and framing, making the process exciting and hassle-free.
• Maintain a harmonious working relationship with colleagues, peers, and management.
• Provide professional, courteous, friendly, and helpful service to clients.
• Represent Orms in a positive and professional manner.

• Outstanding customer service skills.
• Excellent verbal and written communication.
• Attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Proactive and a team player.
• Maintain a professional appearance at all times.
• Flexible and willing to learn and grow.
• Able to stand for long hours and assist clients beyond the counter.
• Patient listener and effective communicator.
• Honest and trustworthy.

Please send your CV in confidence to az.oc.smro@eikcalb.ettenna

If you do not hear from us within four weeks, please consider your application unsuccessful.

Posted on 14 Mar 09:03, Closing date 13 May